Refund policy

Miro on the Wall:
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Return & Refund Policy

Hi there, and welcome to the return and refund policy.

I’ll be honest — this section always feels a little strange to write. Policies tend to sound more “official” than the rest of the site, but behind Miro on the Wall there are real people who genuinely care about your experience.

Every piece you see here was created by Miro and printed specifically for you after an order is placed. Because each print is made-to-order, we do our best to make sure everything arrives exactly as it should.

If something doesn’t feel right with your order, please don’t hesitate to reach out. The quickest way to get help is by emailing us at:

studio@miroonthewall.com

We’re always happy to help and will do our best to make things right.

With that said, here are the official details of our return policy.

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Each of our prints and canvases is made custom to order, so we’re unable to accept returns or provide replacements for incorrect sizes, or changes of heart. If your print arrives damaged in any way from shipping, please send clear photos of the damage to studio@miroonthewall.com within 14 days of delivery, and we’ll be happy to ship you a priority replacement! We’re unable to provide replacements due to damage past our 14-day damage report window, so make sure to open your order and check it upon delivery.

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Damaged or Incorrect Items

While rare, damage can occasionally happen during printing or shipping.

If your artwork arrives damaged or incorrect, please email studio@miroonthewall.com and include:

• Your order number
• A short description of the issue
• A clear photo of the damaged item

Photos allow us to properly report the issue to our production partner and resolve it quickly. In these cases we will replace the artwork or issue a refund.

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Color & Display Variations

Please note that colors may appear slightly different depending on your screen, monitor settings, or device display. Small variations between on-screen previews and printed artwork are normal and are not considered defects.

Missing, Lost or Stolen items:

If your order is marked as delivered and you did not receive the order, you must file a claim with the courier. Often times Fedex or UPS is able to track down the missing package. Other times we are able to provide a replacement if the courier admits fault. These are handled on a case by case basis. Unfortunately, we are not able to cover or replace items stolen after they are marked as delivered.

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My Promise:

Miro on the Wall is a small artist-run shop built with care, creativity, and a lot of heart. If something truly isn’t right with your order, please reach out — I will always do my best to help.

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Customers in the European Union

We are committed to treating all customers fairly and respectfully, regardless of where they live.

Miro on the Wall strives to comply with applicable European Union consumer protection laws. If you are located in the European Union and have any questions regarding your order, return, refund, cancellation, or consumer rights, please contact us using the Contact Form available on our website.

We review every request individually and are always happy to discuss available options and work toward a fair solution. Our goal is to provide an excellent customer experience and resolve concerns promptly and reasonably.

Made-to-Order Products:

All Miro on the Wall artwork is produced on a made-to-order basis. We do not stock, warehouse, or maintain an inventory of printed artwork.

When placing an order, customers select the desired print size. Once that selection is made and the order is submitted, the artwork is printed specifically for that customer. Each print is therefore produced only after an order has been placed and according to the size selected by the customer.

We encourage customers to carefully review their artwork and size selections before completing their purchase.

Returns and Return Shipping:

If a return is approved, the customer is responsible for all return shipping costs unless otherwise required by applicable law or unless the return is the result of a manufacturing defect, shipping damage, or an error on our part.

We recommend using a trackable shipping service for any approved return shipment.

If you have any questions regarding a return, please contact us before sending any item back so that we can review the situation and provide instructions.