Refund policy

Miro on the Wall:
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Return & Refund Policy

Hi there, and welcome to the return and refund policy.

I’ll be honest — this section always feels a little strange to write. Policies tend to sound more “official” than the rest of the site, but behind Miro on the Wall there are real people who genuinely care about your experience.

Every piece you see here was created by Miro and printed specifically for you after an order is placed. Because each print is made-to-order, we do our best to make sure everything arrives exactly as it should.

If something doesn’t feel right with your order, please don’t hesitate to reach out. The quickest way to get help is by emailing us at:

studio@miroonthewall.com

We’re always happy to help and will do our best to make things right.

With that said, here are the official details of our return policy.

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Each of our prints and canvases is made custom to order, so we’re unable to accept returns or provide replacements for incorrect sizes, or changes of heart. If your print arrives damaged in any way from shipping, please send clear photos of the damage to studio@miroonthewall.com within 14 days of delivery, and we’ll be happy to ship you a priority replacement! We’re unable to provide replacements due to damage past our 14-day damage report window, so make sure to open your order and check it upon delivery.

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Damaged or Incorrect Items

While rare, damage can occasionally happen during printing or shipping.

If your artwork arrives damaged or incorrect, please email studio@miroonthewall.com and include:

• Your order number
• A short description of the issue
• A clear photo of the damaged item

Photos allow us to properly report the issue to our production partner and resolve it quickly. In these cases we will replace the artwork or issue a refund.

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Color & Display Variations

Please note that colors may appear slightly different depending on your screen, monitor settings, or device display. Small variations between on-screen previews and printed artwork are normal and are not considered defects.

Missing, Lost or Stolen items:

If your order is marked as delivered and you did not receive the order, you must file a claim with the courier. Often times Fedex or UPS is able to track down the missing package. Other times we are able to provide a replacement if the courier admits fault. These are handled on a case by case basis. Unfortunately, we are not able to cover or replace items stolen after they are marked as delivered.

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My Promise:

Miro on the Wall is a small artist-run shop built with care, creativity, and a lot of heart. If something truly isn’t right with your order, please reach out — I will always do my best to help.